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Frequently Asked Questions

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Questions About Member Account Activation
What are the minimum requirements for my facility to be a member of the PGA Trade-In Network?
A facility must employ at least one PGA Professional of any PGA of America member classification to be a member of the PGA Trade-In Network.
Is there a cost to activating my PGA Trade-In Network member account?
NO! Activating your PGA Trade-In Network member account is absolutely FREE. Once you have activated your account, you can access all of the FREE resources of the PGA Trade-In Network including the Liquidation Tool, Condition Grading Assistant, point-of-sale signage and even a hard copy of the Liquidation Values. You may also elect to have your authorized trade-in facility promoted on-line on the PGA.com Value Guide, complete with a custom Facility Spotlight Page (an entire web page dedicated to your authorized trade-in facility). Top-of-list, Premium Positioning is also available to encourage more PGA.com Value Guide users to click and visit your authorized trade-in facility. Learn More.
Can a private golf course benefit from membership in the PGA Trade-In Network?
Absolutely! Even private clubs who do not allow the public to traffic their facility will benefit from membership in the PGA Trade-In Network. Like any other consumer, members of private golf clubs have choices on where they shop for golf equipment. Becoming a member in the PGA Trade-In Network is a great way to further the private club's cause of attracting membership to shop in, and be loyal to, the club's pro shop, rather than an alternative retail shop. Most importantly, private facilities that accept trade-ins empower their membership to buy more new golf clubs, more often and more affordably from year to year.
I sell used golf clubs in my shop, so why should I join the PGA Trade-In Network?
Membership in the PGA Trade-In Network, and particularly having your facility promoted on the PGA.com Value Guide, will allow you to grow your business by increasing customer traffic to your shop, and therefore driving increased trade-ins and sales in your shop. In addition to re-selling the used golf clubs in your shop, you have the option (and safety net) of liquidating them to the PGA Trade-In Network at fair market values based on the PGA.com Value Guide. You can liquidate all types of new and used golf club inventory at fair market values, including trade-ins, rentals, demos, overstocks and even personal use clubs. The on-line Liquidation Tool is quick and easy to use, and even provides you with a pre-paid UPS Ground shipping label and detailed packing slip to ship the golf clubs.
I do not accept trade-ins in my shop, so why should I join the PGA Trade-In Network?
You should join because the PGA Trade-In Network empowers you to now begin accepting trade-ins risk-free, with minimal additional time and resources required. Accepting trade-ins is now risk-free for you because the PGA Trade-In Network guarantees you the fair market, MID trade-in value from the PGA.com Value Guide via the liquidation outlet. Therefore, you can accept trade-ins at the same fair market value that you liquidate them, deliver enhanced customer service, and sell more new equipment, in the process.

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Questions About On-Line Facility Promotion
What is Premium Positioning on the PGA.com Value Guide?
Premium Positioning guarantees you placement above all non-Premium Positioning facilities for any zip code search within 50 miles of your facility. Premium Positioning affords you higher visibility, more exposure and more potential traffic driven to your shop.
What is a PGA Trade-In Network Facility Spotlight Page?
A Facility Spotlight Page is the web page that consumers see when they click your PGA Trade-In Network facility on the PGA.com Value Guide. The Facility Spotlight Page includes facility information and promotional content that you provide and control through your member account. This web page is the end of the on-line road for a consumer who has looked up a used golf club value, searched for a list of nearby PGA Trade-In Network locations and clicked your location to learn more about your facility, so its important that the Facility Spotlight Page be fully populated, and frequently updated, with compelling information about your facility.
I already advertise my trade-in program, so why should I be a PGA Trade-In Network member, and promote my facility on the PGA.com Value Guide?
Promotion of your facility on the PGA.com Value Guide is an exceptional national media value to compliment your existing trade-in program advertising. Your facility gets exposed to the millions of trade-in and purchased-minded consumers who visit the PGA.com Value Guide. Nearly 80% of PGA.com Value Guide visitors are researching a planned purchase, and over 15% of them do a zip code search for local PGA Trade-In Network facilities, so you want to have your authorized trade-in facility on the list to drive incremental traffic and sales to your facility.

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Questions About Accepting Golf Club Trade-Ins
Who determines a fair trade-in value for my customer?
You do! You can reference the PGA.com Value Guide for the Low, Mid and High trade-in value range for the specific golf club model(s). If web access is not available or convenient, simply print out a hard copy of the Liquidation values from your PGA Trade-In Network account. The Liquidation values are the MID trade-in values from the PGA.com Value Guide. Inspect the golf club(s) to ensure they meet the minimum condition criteria as detailed on the Condition Grading Assistant. If the golf club(s) qualifies, make a fair offer to the customer. Many facilities are simply offering the MID-trade-in value, as this is what you are guaranteed via liquidation. Other facilities, however, determine the fair trade-in value on a case by case basis.
How will accepting trade-ins help my business?
PGA Professionals who accept used golf club trade-ins can grow their new, in-line golf club sales, as well as deliver higher levels of customer service. Accepting trade-ins is a powerful service to provide customers, as it relieves the customer of the unwanted used golf club(s) at a fair market value, allows the customer to buy the new golf club(s) at a lower price, and long-term enables the customer to buy more new golf clubs, more often. Accepting trade-ins is a competitive advantage to a retailer, which contributes to building long-term customer loyalty. The PGA Trade-In Network and PGA.com Value Guide are the industry-standard resources and infrastructure that make accepting used golf club trade-ins both easy and profitable for PGA Professionals.
How will the PGA Trade-In Network make accepting trade-ins easier?
The PGA Trade-In Network and PGA.com Value Guide are the industry-standard resources and infrastructure that make accepting used golf club trade-ins both easy and profitable. The PGA.com Value Guide is the National Standard for Golf Club Values that effectively sets expectations on both the consumer and retailer sides for the fair market value of used golf clubs, thus encouraging fair and smooth trade-in transactions between consumer and retailer. The PGA Trade-In Network offers FREE resources for promoting and operating a trade-in program, and most importantly provides a quick, easy and risk-free outlet for liquidating the used golf club trade-ins at values based on the PGA.com Value Guide.

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Questions About Liquidating Golf Clubs
How is the Golf Club Liquidation tool risk-free for trade-ins?
The Golf Club Liquidation tool is a risk-free outlet for used trade-in golf clubs because the liquidation values provided through the on-line tool are driven by the trade-in values in the PGA.com Value Guide. Therefore, a PGA Professional can commit a trade-in value to a consumer based on the PGA.com Value Guide, and be guaranteed to liquidate the golf club(s) for the same value through the PGA Trade-In Network Liquidation tool. Provided the used trade-in golf clubs are taken in trade and liquidated through the Liquidation tool within a reasonable time frame (note: the values in the PGA.com Value Guide and Liquidation Tool are updated once a week), the trade-in is risk-free. In addition, there is no cost to the PGA Professional for using the Liquidation tool. Shipping costs, however, are covered by the facility.
How quickly will I get paid for liquidating golf clubs to the PGA Trade-In Network?
The PGA Trade-In Network is committed to processing your used golf clubs and your payment as quickly as possible, and at a minimum will do so within the following payment window:

- Payments will be mailed every Friday. If your liquidation is received on or before each Wednesday, your payment will be included.
Can I liquidate used golf club(s) that do not appear with a value in the PGA.com Value Guide and Liquidation tool?
Only golf clubs that are listed in the PGA.com Value Guide with values are available in the Liquidation Tool. Keep in mind that 57 brands and over 6,323 models of golf clubs are included in the PGA.com Value Guide and Liquidation Tool, so not finding a golf club model with a value will be very rare.
Are there any limitations on what brand/model and quantity of used golf clubs I can liquidate?
NO! As long as the golf club model(s) appear with values in the PGA.com Value Guide, and meet the minimum criteria for condition as detailed in the Condition Grading Assistant, they will be accepted by the PGA Trade-In Network.
What are the minimum condition criteria to liquidate golf clubs to the PGA Trade-In Network?
As long as a used trade-in golf club meets the minimum criteria for condition (and composition on sets) as detailed in the Condition Grading Assistant, it will be accepted by the PGA Trade-In Network. The criteria detailed in the Condition Grading Assistant guides a PGA Professional to determine if a golf club has "zero value", and is therefore unacceptable for liquidation.
How much does it cost to use the Liquidation Tool?
The PGA Trade-In Network Liquidation tool is absolutely free of charge. You need only activate your member account to access and use the Liquidation Tool, and other FREE resources of the PGA Trade-In Network. A pre-paid UPS Ground shipping label is created for you in the liquidation process.
What happens if my liquidated golf club(s) does not meet the minimum condition requirements?
The PGA Trade-In Network sends email confirmations for every liquidation received. In the rare instance when a liquidation contains golf club(s) that do not meet the minimum condition criteria, the email will detail what club(s) did not qualify, and why. We will look to your selection of Keep the clubs at $0 value or return the clubs and follow your instructions.

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Questions About Liquidation Values
What are the "Used" and "Unhit" Liquidation Values?
The "used" liquidation value is the MID trade-in value from the PGA.com Value Guide, while the "unhit" value is an even higher value to reflect the higher fair market value of clubs that have never been hit. The PGA.com Value Guide, and therefore also the liquidation values, are updated once a week, and specifically every Sunday morening at 2:00AM EST.
Why does the PGA Trade-In Network Offer Both "Used" and "Unhit" Liquidation Values?
The PGA Trade-In Network enables PGA Professionals to recover a fair market value for all unwanted equipment, whether used or unhit. By offering both Used and Unhit Liquidation Values, PGA Professionals with unwanted used trade-ins, demos, rentals and personal use equipment, or unwanted, unhit overstocks and close-outs, can recover the fair market value from the golf clubs through liquidation. All Liquidation Values are based on the PGA.com Value Guide - the National Standard for Club Values.
What qualifies as an "Unhit" golf club?
An "Unhit" golf club has NEVER BEEN HIT, and furthermore shows no signs of shopwear or damage from inventory storage or retail display. Most "Unhit" golf clubs will have a protective wrapper around the head, shaft and/or grip, however the wrapper is not required for the golf club to qualify for the higher "unhit" liquidation value.
Are the "Used" and "Unhit" liquidation values updated at the same time?
YES! Both the "Used" and "Unhit" liquidation values are updated every Sunday morning at 2:00AM EST. In other words, the values are updated before the beginning of business every Sunday.

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Questions About Payment
How quickly will I get paid for liquidating golf clubs to the PGA Trade-In Network?
The PGA Trade-In Network is committed to processing your used golf clubs and your payment as quickly as possible, and at a minimum will do so within the following payment window:

- Payments will be mailed every Friday. If your liquidation is received on or before each Wednesday, your payment will be included.
In what form will I receive my payment?
At the present, all payments will be in the form of a check. The PGA Trade-In Network is planning on offering electronic funds transfer in the future.

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Questions About Shipping
Do I pay the shipping cost?
No! A pre-paid UPS Ground shipping label created for each liquidation is charged to the PGA Trade-In Network's UPS account, and if the value of the liquidation is under $50, the PGA Trade-In Network deducts the $5 shipping cost from the total value of the liquidation.
Can I ship my clubs in multiple boxes?
Yes, it is important that the clubs arrive at our location in the same condition that they leave your shop. The PGA Member website allows you to select as many UPS labels as you need.
I'm trying to print my pre-paid UPS Ground shipping label, but the label didn't print properly (or not at all). What can I do?
Simple! Just go to the view past liquidations section and find your liquidation #. Please check to see that the street address is on the top line of the address field; If not, you need to update your account information to remove the facility name (as it is auto-populated). You will then see a link where you can reprint the UPS shipping label for that liquidation.
Why is it important that I ship my clubs quickly after creating a liquidation batch?
For one - so that you can get money in your pocket faster! Also, keep in mind that club values are generally declining, so if after having created a liquidation batch, you wait several weeks to actually ship the club to us, there's a good chance that the club's value is now actually lower than what your liquidation detail states. The PGA Trade-In Network reserves the right to update values on liquidations received two or more weeks after the liquidation was created.

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General Questions
I can't find the club I want to liquidate listed in this tool - will you accept it?
The PGA Trade-In Network accepts all club models that are listed in the PGA.com Value Guide and have values associated with them (currently there are over 6,323 models with values). We do not accept clubs that are not listed in the PGA.com Value Guide.
Does the condition of the club I'm liquidating matter?
Yes, the condition of the club you are liquidating must meet the criteria as outlined in the Condition Grading Assistant.
Do I have to pay taxes on clubs I liquidate?
Liquidations are wholesale transactions and as such are not subject to State sales taxes.
Is there any limit on the # of clubs that I can liquidate at one time?
No. it is important that the clubs arrive at our location in the same condition that they leave your shop. The PGA Member website allows you to select as many UPS labels as you need.
What happens if my liquidated golf club(s) does not meet the minimum condition requirements?
The PGA Trade-In Network sends email confirmations for every liquidation received. In the rare instance when a liquidation contains golf club(s) that do not meet the minimum condition criteria, the email will detail what club(s) did not qualify, and why. We will look to your selection of Keep the clubs at $0 value or return the clubs and follow your instructions.
Can I see the Terms and Conditions of liquidating clubs after I've agreed to them?
Yes! You may access the terms and conditions document by clicking here.

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